Auto Assign Alert Cases to Admins based on Student Groups/Schools | Alert

Auto Assign Alert Cases to Admins based on Student Groups/Schools

under review

Lacey Perry

We would like the ability for the Alert system to do auto assigning of a case to a designation Admin for each school where a student resides.

Jennifer Duer

updated the status to

under review

August 20, 2026

Ross McAden

One idea that was mentioned on this was that whoever opens the case, either via the link or first to click on it in the UI, gets the case assigned.

Charity Shifflett

In the Alerts system, we would like the case to be automatically assigned to the person who begins working on it.